by Lindsay Brown | Dec 18, 2024 | Customer Experience
People are very good at knowing when they’re having a good time or when they like something, but they’re not necessarily great at verbalizing this sentiment. For instance, they may know they dislike your app or website, but they may not understand why. Maybe...
by Lindsay Brown | Jul 25, 2024 | Content Marketing, Customer Experience
CRM-driven content marketing has become indispensable for reaching and engaging customers effectively. Businesses can create more personalized and impactful marketing strategies by tailoring content to customer journeys. This approach enhances customer experience and...
by Lindsay Brown | Nov 6, 2023 | Customer Experience
In the competitive business world, B2B companies recognize the significance of customer education. It is vital to ensure customers make the most of their products and services, fostering satisfaction and loyalty. An essential component of B2B customer education is...
by Lindsay Brown | Oct 19, 2023 | Customer Experience
Customer insights, derived from data and feedback, have become invaluable assets for companies aiming to drive growth. These insights can influence everything from financing decisions to marketing strategies, ultimately leading to enhanced customer satisfaction and...
by Lindsay Brown | Jun 19, 2023 | Business Development, Customer Experience
In science, “synergy” refers to the way two or more elements combine for greater results than they could achieve on their own. And in business, the same can be true in the C-suite, where collaboration between leaders yields greater efficiency and better...
by Lindsay Brown | May 3, 2023 | Customer Experience
Business analytics have come a long way in the last decade. Now that there are easy-to-use software solutions that don’t require a huge investment, businesses of all sizes can use analytics to reach a variety of goals. Analytics might have a questionable reputation...
