by Lindsay Brown | Nov 3, 2022 | B2B Marketing, Customer Experience
The customer journey is the process a customer goes through when buying a product or service. A B2B customer journey map is an interactive tool that shows how customers are targeted and engage with your brand. It provides insight into their needs and motivations,...
by Lindsay Brown | Sep 22, 2022 | Customer Experience
Many businesses today focus on delivering quality rather than just making a sale. It is obvious, as building meaningful relationships with your customers is the key to beating off stiff competition. The early stage of fostering a connection with your users is customer...
by Lindsay Brown | Sep 15, 2022 | Customer Experience, Marketing Strategies
Many sports organizations have increased the time and money allocated towards marketing their services. Game promotions are believed to increase attendance in baseball leagues. As the size and popularity of national and international sports grow, so is the field of...
by Lindsay Brown | Aug 25, 2022 | Customer Experience
Exceptional customer experience is no longer a luxury—it has become a necessity for businesses. To attract loyal customers and ensure your business’s success, you need to provide customers with a memorable and unique experience. That said, personalization is key to...
by Lindsay Brown | Feb 11, 2022 | Customer Experience
66% of customers expect personalized and tailored engagements from companies that are based on past interactions. But despite that, a staggering 39% of companies don’t even have a process for regularly asking their customers for feedback. And that’s a big...
by Lindsay Brown | Mar 2, 2021 | Customer Experience
No business can become a success without good customer relationships. Regardless of the size of your enterprise and the industry it belongs to, rest assured, the way you care about your clientele can mean the difference between steady growth in the market (read...
