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How to Create Meaningful Customer Engagement Strategies That Drive New Revenue

by Lindsay Brown | Feb 11, 2022 | Customer Experience

66% of customers expect personalized and tailored engagements from companies that are based on past interactions. But despite that, a staggering 39% of companies don’t even have a process for regularly asking their customers for feedback. And that’s a big...

Top Ways to Build Life-Long Customer Relationships

by Lindsay Brown | Mar 2, 2021 | Customer Experience

No business can become a success without good customer relationships. Regardless of the size of your enterprise and the industry it belongs to, rest assured, the way you care about your clientele can mean the difference between steady growth in the market (read...

6 Things That Make or Break Your Fashion Retail Business

by Lindsay Brown | Sep 3, 2020 | Customer Experience

Looking to increase sales in your fashion retail store? The retail industry can be very competitive, so you need to find something that makes you stand out from the crowd.  How can you provide more value to your customers? The answer is: by relying on technology....

Organizational Commitment Key to Delivering Quality Customer Experience – Part 2

by Lindsay Brown | Oct 4, 2018 | Branding, Customer Experience, Digital Marketing, Marketing Best Practices, Social Media

In our previous blog, we discussed the necessary integration of systems to deliver real-time, meaningful customer interactions. Organizations seem to understand the importance of gathering and utilizing data to help create a seamless customer journey, but are...

It’s Time to Deliver a Consistent Customer Experience Across Multiple Platforms – Part 1

by Lindsay Brown | Oct 1, 2018 | Branding, Customer Experience, Digital Marketing, Marketing Best Practices, Social Media

Today’s clients are interacting with your company through multiple channels such as your website, your Facebook page, your loyalty program or any number of other ways. And the ways are increasing every year as technology advances, right along with customer...
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